![]() With the remote control, select the Microphone icon and press the Enter button.Note: The color and shape of the icon may differ depending on the model or OS version. Use the microphone on the remote control or the on-screen keyboard on the TV to search the name of the app that you want to install. The input field will be displayed on the upper side of the screen.Note: If you do not find the Search icon, press the Up arrow button on the remote control once, then the Search icon will display on the screen. In the Google Play Store screen, use the navigation buttons of the TV remote control and select the Search icon.You will then be taken to Google's applications store: Google Play, where you can browse for applications, and download and install them on your TV. Note for Androidâ„¢ 8.0 and some Android 9 models : If Google Play Store is not in the Apps category, select Apps and then select Google Play Store or Get more apps. Select the Google Play Store app in the Apps category.On the remote control, press the HOME button.The actual screen might differ slightly according to your country, region, model, or firmware version. The screenshots provided here are for reference only.You can purchase a Google Play gift card from various retailers. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. About paid apps: There are free apps and paid apps.If you want to remove any applications on the TV, refer to the article How do I uninstall applications on the Google TV or Android TV?.If you cannot install any applications, refer to the article I cannot download, install, or update any applications from the Google Play Store.We recommend that you create a Google Account on a computer or mobile device. If you do not have a Google Account or want to create a shared account, create a new account by accessing the Google homepage. An Internet connection and Google Account are required to install apps.To see if apps are or can be installed on the TV, refer to the article What apps are available for my TV?. Google Play on the Android TVs, or Search for apps on the Google TVs, only display apps that are supported by the TV. They may differ from apps for smartphones/tablets. You can only download apps that are compatible with TVs. ![]() Check the Applicable Products and Categories section of this article before starting these steps. Then try to download the app.IMPORTANT: This article applies only to specific products and/or operating systems. Restart your device and add your account again. Tap the Menu icon on the top right corner of the screen. If you're using a Google account, tap Google and then the account. Under Accounts, tap the name of the account that you want to remove. If clearing the cache and data doesn't resolve the issue, remove your Google account, restart your device, and then add your Google account again. Remove your Google account and then add it again ![]() When the cache and data are cleared, the Google Play Store error should be resolved. If cleaning the cache of the Google Play Store and Google Play Services doesn't resolve the issue, try clearing the Google Play Store data: Repeat the steps above, but replace Google Play Store in step 3 with Google Play services. Open the app details and tap the Force stop button. Scroll to All apps and then scroll down to the Google Play Store app. (This option might differ depending on your device.) Try the following workarounds to fix the Google Play Store errors. The following are some of the most common Google Play Store errors: These errors might be due to Google Play Store updates, Google cache issues, Google Play Store stored data issues, or Google account issues. ![]() Google Play Store Errors typically contain random numbers and are generated when you try to download apps from the Google Play Store. In the meantime, please see below for more information and try the workarounds suggested. The Google Play team is aware of this problem and is working to resolve the issues. You might receive an error that contains random numbers when you download Office apps from the Google Play store.
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